10. April 2013 in New Features
Today we’d like to announce the introduction of a new feature – Information Request for Bugs. Its a small little addition, but one all testCloud testers should be aware of. We’ve heard from customers that sometimes after a test is over and they’re going through the bugs, they come across a bug they have a question about and unless the question is resolved or a part of the bug clarified they’d have to reject the bug. In other words, for any number of reasons the submitted bug is below the customer’s standards of quality, nonetheless, they wouldn’t like to reject the bug immediately because they’d actually like to have it, it just needs to be clarified or improved slightly in some way.
Until now, customers only had one option: write a comment and wait for you, the tester to respond, and if you didn’t or forgot or the customer didn’t think it was worth his time, the customer would just reject the bug. This isn’t good for testers because you don’t get paid, and its not good for customers because they had to reject a bug they might have otherwise accepted.
So, to make it easier for you to get your bugs accepted, and to improve the overall quality of bugs, we’ve introduced the Request Information feature. When you open up your My Bugs list, from now on you might at times notice a new bug icon: a Bug with question mark. This happens whenever a customer comments a Bug and labels it as an information request.
Here’s what it looks like in the bug list:
Once you click on the bug you’ll notice that it has a red labeled text prompting you to comment on the customers request. Simply add a comment, and try to answer in as much detail as possible any questions that the customer may have. Now your bug will lose its Inquiry status and the customer will be notified so he knows to take a new look at, to see if you’ve answered his questions and he can accept the bug.
This may not seem like much and indeed its a tiny little feature, but based on your feedback we think it will be useful, at least towards reaching our goal of letting you earn cash money, finding and reporting on the highest quality bugs possible while having an enjoyable and fluid experience with testCloud.